PRIVACY POLICY
Last Updated: May 30, 2026
✓ YOUR PRIVACY MATTERS: Diligent Energy is committed to protecting your personal data and respecting your privacy rights. This policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information.
1. WHO WE ARE
1.1 Company Information.
Company Name: Diligent Energy GmbH
Service: B2B AI-powered platform for the renewable energy industry
Website: www.diligentenergy.ai
Contact: [email protected]
Data Protection Officer: [email protected]
1.2 Scope. This Privacy Policy applies to all personal data we collect through our website, platform, and services. If you are located in the EU/EEA, UK, Switzerland, or California, you have additional rights detailed in this policy.
2. WHAT DATA WE COLLECT
2.1 Account Information. When you create an account:
- Name and email address (required)
- Company name and job title (optional)
- Phone number (optional)
- Account credentials (securely encrypted)
2.2 Usage Data. When you use our platform:
- Pages visited and features used
- Search queries and filters applied
- Reports generated and documents accessed
- Session duration and interaction patterns
- Device information (browser type, OS, screen resolution)
2.3 Technical Data. Automatically collected:
- IP address (anonymized where possible)
- Browser and device identifiers
- Cookies and similar tracking technologies
- Log files and error reports
2.4 Business Data. Project and transaction information:
- Project details, documents, and datarooms you upload for analysis
- Outputs you create through the platform — due diligence reports, project development analyses and engineering deliverables, market intelligence reports, and project management records (milestones, tasks, RFIs)
- Prompts, questions, and conversation history with our AI assistants
- Communication preferences
- Billing and payment information (processed by third-party payment processors)
2.5 Communications.
- Support tickets and customer service inquiries
- Emails and messages you send us
- Feedback and survey responses
3. HOW WE USE YOUR DATA
3.1 Service Delivery.
- ✓ Provide and maintain our platform services
- ✓ Process your requests and generate reports
- ✓ Authenticate users and manage accounts
- ✓ Deliver customer support
- ✓ Process payments and manage subscriptions
3.2 Platform Improvement.
- Analyze usage patterns to improve features
- Develop new products and services
- Train and improve AI models (using aggregated, anonymized data only)
- Conduct research and analytics
3.3 Security and Compliance.
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Enforce our Terms of Service
- Protect our rights and property
3.4 Marketing (with your consent).
- Send product updates and newsletters
- Provide relevant content and offers
- Conduct market research
You can opt-out of marketing communications at any time.
3.5 AI Processing of Your Content. Our platform uses AI to analyze the documents, project data, and prompts you submit so we can deliver the service you request — for example, generating a report, producing an engineering analysis, or answering a technical or market question. We do not use your confidential uploaded content, prompts, or AI conversations to train our or third parties' general-purpose AI models, except in aggregated and anonymized form that does not identify you, your company, or your projects. AI-assisted outputs may contain errors and are provided to support — not replace — your own professional judgment and independent verification.
4. LEGAL BASIS FOR PROCESSING (GDPR)
4.1 We process your data based on:
| Legal Basis |
Purpose |
Examples |
| Contract |
To provide our services |
Account creation, report generation, billing |
| Consent |
Marketing and optional features |
Newsletters, cookies, analytics |
| Legitimate Interest |
Platform improvement and security |
Fraud prevention, usage analytics, feature development |
| Legal Obligation |
Compliance with laws |
Tax records, audit requirements, law enforcement requests |
5. HOW WE SHARE YOUR DATA
5.1 We DO NOT Sell Your Data. We never sell, rent, or trade your personal information.
5.2 Service Providers. We share data with trusted third-party service providers who help us operate our platform:
- Cloud Infrastructure: Hosting and data storage
- Payment Processors: Billing and subscription management
- Email Services: Transactional and marketing emails
- Analytics Tools: Usage statistics and performance monitoring
- Customer Support: Help desk and ticketing systems
All service providers are contractually obligated to protect your data and use it only for specified purposes.
5.3 Legal Requirements. We may disclose data when required by law:
- In response to valid legal requests (subpoenas, court orders)
- To comply with applicable laws and regulations
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
5.4 Business Transfers. If we are acquired or merge with another company, your data may be transferred as part of that transaction. You will be notified of any such change.
5.5 With Your Consent. We may share data for other purposes with your explicit consent.
6. DATA STORAGE AND SECURITY
6.1 Data Location. Your data is stored on secure cloud servers. We use industry-standard security measures to protect your information.
6.2 Security Measures.
- ✓ Encryption in transit (TLS/SSL) and at rest
- ✓ Access controls and authentication protocols
- ✓ Regular security audits and vulnerability assessments
- ✓ Employee training on data protection
- ✓ Incident response procedures
6.3 Data Retention.
- Account Data: Retained while your account is active + 90 days after closure
- Business Records: 7 years (tax and legal compliance)
- Marketing Data: Until you opt-out or 2 years of inactivity
- Usage Logs: 12 months (anonymized after 90 days)
No System is 100% Secure: While we implement industry best practices, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
7. YOUR PRIVACY RIGHTS
7.1 Rights for All Users.
- ✓ Access: Request a copy of your personal data
- ✓ Correction: Update inaccurate or incomplete data
- ✓ Deletion: Request deletion of your account and data
- ✓ Export: Download your data in a portable format
- ✓ Opt-Out: Unsubscribe from marketing communications
7.2 Additional Rights (GDPR - EU/EEA/UK/Swiss Users).
- ✓ Right to Object: Object to processing based on legitimate interests
- ✓ Right to Restrict: Limit how we process your data
- ✓ Right to Withdraw Consent: Revoke previously given consent
- ✓ Right to Lodge a Complaint: File a complaint with your data protection authority
- ✓ Data Portability: Receive your data in a machine-readable format
7.3 California Residents (CCPA/CPRA).
- ✓ Right to know what data we collect and how it's used
- ✓ Right to delete personal information
- ✓ Right to opt-out of data "sales" (we don't sell data)
- ✓ Right to non-discrimination for exercising your rights
- ✓ Right to correct inaccurate information
7.4 How to Exercise Your Rights.
Email: [email protected]
Subject Line: "Privacy Rights Request"
Include:
- Your name and email address
- Specific request (access, deletion, correction, etc.)
- Account details (if applicable)
Response Time: Within 30 days
8. COOKIES AND TRACKING
8.1 What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
8.2 Types of Cookies We Use.
| Cookie Type |
Purpose |
Consent Required? |
| Essential |
Required for website functionality (login, security) |
No (necessary) |
| Functional |
Remember your preferences (language, settings) |
Yes |
| Analytics |
Understand how you use our platform |
Yes |
| Marketing |
Deliver relevant content and ads |
Yes |
8.3 Managing Cookies. You can control cookies through:
- Our cookie consent banner (on first visit)
- Your browser settings (disable/delete cookies)
- Cookie preferences page (available in footer)
Note: Disabling essential cookies may affect website functionality.
9. INTERNATIONAL DATA TRANSFERS
9.1 Cross-Border Transfers. Your data may be transferred to and processed in countries outside your location. We ensure appropriate safeguards are in place.
9.2 EU Data Transfers. For transfers from the EU/EEA to non-EU countries:
- ✓ We use Standard Contractual Clauses (SCCs) approved by the EU Commission
- ✓ We work only with providers that meet adequacy requirements
- ✓ Additional safeguards such as encryption and access controls
10. CHILDREN'S PRIVACY
10.1 Age Restriction. Our services are intended for business users aged 18 and older. We do not knowingly collect data from children under 16 (or under 13 in the US).
10.2 Parental Notice. If we become aware that we have collected data from a child without parental consent, we will delete it immediately. Please contact us at
[email protected] if you believe we have such information.
11. THIRD-PARTY WEBSITES
11.1 External Links. Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
11.2 Third-Party Content. We aggregate public content from external sources. Our use of this content is governed by our
Third-Party Content Policy.
12. POLICY UPDATES
12.1 Changes to This Policy. We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
12.2 Notification. Material changes will be communicated via:
- Email to registered users
- Prominent website notice
- Updated "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
13. CONTACT US
13.1 Questions and Concerns.
13.2 EU Data Protection Authorities. If you are located in the EU/EEA and believe we have not resolved your concern, you have the right to lodge a complaint with your local supervisory authority.
